Archive for August, 2015

  • emotional-intelligence-training-luxury

    Flight Attendants Emotional Intelligence and Company Procedures

    I was traveling with a low cost airline a few weeks ago in a late evening flight. The aircraft was…

  • Renato Mosca voted one of best invited professors at International University of Monaco

    Renato Mosca has been teaching “Audit of the Luxury Service” during the last years at IUM (International University of Monaco)…