Author archive for Renato Mosca

  • A few words with a Retail Management Expert

    Interview on The Fashion Retailer by Alfonso Segura, 15 June 2020 A couple of weeks ago, I wrote about The Future of…

  • Training Luxury

    Is the word ‘experience’​ over abused?

    I tend to believe that often the word “experience” is abused. That goes often together to the fact, that the…

  • Training Luxury Taipei

    “Unconscious bias”​ in luxury retail

    Unconscious bias are social stereotypes about group of people outside their own conscious awareness. They are in general known about…


  • Customers look for experiences in luxury stores, not products

    It is a complication period for the luxury industry. The sector is experiencing positive growth, but there is a gap…

  • harrods training luxury the song remains the same led zeppelin

    And For Luxury Retail…The Song Remains The Same

    A few weeks ago I was having an interesting conversation with the CEO of a well known company. He asked…

  • training luxury acdc

    Luxury Retail: It’s a Long Way to the Top (if you wanna rock’n’roll)

    The luxury industry is experiencing a difficult year. With a few exceptions, the majority of the brands are reviewing their…

  • Why Paris attack will have a further negative impact on luxury industry

    It’s not a secret that recent global social and economic turmoil are heavily affecting luxury. After China and Russia, the…

  • emotional-intelligence-training-luxury

    Flight Attendants Emotional Intelligence and Company Procedures

    I was traveling with a low cost airline a few weeks ago in a late evening flight. The aircraft was…

  • Lies about women, multitasking and performance

    Lies about women, multitasking and performance

    Have you ever found yourself attending a conference call, answering e-mail e posting your thoughts on twitter at the same…