Isolation, social distance, fear. Our feelings and personal convictions have been dramatically affected by Covid-19. When most of the conversations both at personal and professional level are around health, stress and emotions, the role of the coach is first of all to listen and empathise.
We asked Daniele Perchiazzi, expert facilitator and coach to share his view about the current situation.
Daniele Perchiazzi is a Senior Facilitator at Training Luxury. Graduated at the Faculty of Architecture at Politecnico di Milano, he’s based in the UK. Daniele has worked his entire career in the luxury industry with significant management experience both in market development and in luxury retail. ICF member, Daniele has a full qualification in DISC and MBTI Practitioner (Oxford Psychology Press) and Licensed NLP Trainer (The Society of Neuro-Linguistic Programming of Richard Bandler).
TL: What inspired you to get into training and coaching?
DP:The passion for developing people’s potential.
TL:What is the most common challenge you see in people you’re working with during the COVID-19 pandemic?
DP:In the last few months, I have observed that people react to this new and threatening situation quite differently.
TL: What is the role of coaching in this specific historical period in your opinion?
DP:The role of coaching in this period is a critical one. More than ever, people are confused and stressed.
TL: Is there a particular psychology that goes in creating a training program for employees in the luxury sector?
DP: When I work with professionals in the luxury sector, I always have two principles in mind as my compass.
TL:How do you teach people to have empathy and to listen?
DP: I love to describe empathy to my clients with its etymology: em – ‘in’ + pathos – ‘feeling’ translating to “I am within your area of feelings”.
TL: We are overwhelmed by a lot of virtual training these days. What is the difference between your way of delivering training and what most of the other facilitators do?
DP: What I put into my virtual training is all my passion and presence, like if I was together with the delegates in the physical room and not the virtual one.
TL:Hope for the future?
DP: History has taught us that after big crisis humanity has always found resources and options to restart in an even more powerful way.