Cheryl is an American luxury retail expert based in Rome, with over 20 years of senior executive experience across iconic luxury houses and leading department stores. She has held HR Director (HRD) responsibilities, combining deep expertise in customer experience, sales, operations and people development within the luxury retail and hospitality space. Known for her highly engaging facilitation style, Cheryl equips participants with practical tools to elevate the guest journey, strengthen client relationships and deliver measurable results.
