Senior Specialist

She is based in New York, with more than 20 years of experience as a senior executive with Bergdorf Goodman, Hermes, Montblanc and Loro Piana, Cheryl has an extensive background in the areas of customer experience, sales, operations and human resources.  While working with brands across the retail and hospitality sector, her primary focus is within the luxury space.

With a highly engaging facilitation style she aims to give to participants practical tools to be used back in the workplace.

Cheryl has provided expertise to a wide variety of the world’s elite brands, including Buccella, Bulgari, Creed, David Yurman, Dolce & Gabbana, Ermenegildo Zegna, Etro, Harry Winston, Vacheron Constantin and Prada, to name a few. Whether elevating the guest journey, creating strategies for business development or training customer-facing teams, her focus is always on impacting results by creating strong customer relationships.

Cheryl is the author of “Taking The ‘I’ Out of Clientele” and a frequent guest lecturer at the Fashion Institute of Technology.