MAUD BERTHELOT

MAUD BERTHELOT

Senior Specialist

Maud spent her entire career in the luxury environment with a natural talent for interacting with people and involving them in the art of service. She is French native, based in Barcelona (Spain) with a strong background of over 15 years in marketing, retail and HR but always with a special focus on training.

Maude has acquired important business experience, working with luxury brands like Guerlain, Christian Dior and Sephora. In one of her last corporate role as Retail Manager in Sephora, she set up the customer service training in-store for the Spanish branch of the company.

She has acquired great experience in what is defined as the “art of service” and how to impact the emotional experience of the customer.

She’s very attentive, open minded, and a great listener. She always finds always a way to properly communicate key concepts about customer experience in a very gentle way.

She trained for companies like Tous, Puig, L’Oreal, Tod’s, Le Ritz, Chanel, Dufry, Primtemps, Chaumet, Melia Circle, Tommy Hilfiger, among others. Maud facilitates in Feench, English and Spanish.

Her facilitation style is interactive, stylish and concrete. She loves working with real situations to make the learning applicable to the working background.

Specialties: Selling ceremony, the art of service, selling techniques, coaching on the floor.